How I handle your information

Effective November 4, 2026

Altitude Visuals is a drone photo and video business run by Cyrus on the North Shore, British Columbia. This policy explains what personal information I collect, why, and what you can ask me to do with it. I follow British Columbia's Personal Information Protection Act (PIPA).

Who's responsible

I'm responsible for the personal information Altitude Visuals handles.

Cyrus, Owner and Privacy Officer
altitudevisualsbc@gmail.com

What I collect

When you contact me. When you request a shoot or email me, I collect what you choose to send: your name, email address and, if you give it, your phone number; the shoot location, service and preferred dates; any project details; and our later emails about the job. I don't ask for payment card numbers or government ID on this site.

When you visit the site. This site doesn't currently use analytics or advertising cookies. The service that hosts it may keep standard server logs, such as IP addresses and browser type, for security. The site also loads fonts from Google Fonts, which means your browser connects to Google's servers.

When I fly. On client shoots, and when I film sample or stock footage on my own, my photos and video show the property or area I'm filming and can show nearby property. They may sometimes show people or vehicles in a way that identifies them.

Why I collect it

To reply to your request and send you a quote
To check the airspace, site access and weather for your location
To plan, carry out and deliver the shoot
To keep the site secure
To keep business and tax records

I don't sell or rent your contact details or anything you send me in a request, and I don't add you to a mailing list without your permission.

Who else sees it

Service providers: Google (email), my web host, and the service that delivers this site's form to my inbox. Some of these companies store data outside Canada, including in the United States, where it may be subject to local law.
Clients: footage from a shoot goes to the client who hired me, by download link.
The public: I may show selected footage on this site and my social channels. I may also license footage as stock. I only license footage that identifies a person when that person has agreed in writing, and I get permission or a property release for private property wherever the law or the licensing platform requires one.
When the law requires it.

Cookies and analytics

If I add analytics to this site, I'll update this page first, and analytics won't run until you choose to allow it.

How I protect it

Within my business, only I have access to the personal information Altitude Visuals holds. The service providers listed above store or process some of it for me. My business email uses two-step verification, and the devices I use for the business are password-protected and kept up to date.

How long I keep it

Requests that don't become a job: deleted 12 to 24 months after our last contact.
Invoices and financial records: kept for six years after the end of the tax year they relate to, as the Canada Revenue Agency requires, or longer where the law requires.
Footage from client shoots: kept for up to two years so I can re-send files. If a client asks me to delete it sooner, I will, unless I need to keep it by law. I review my portfolio and stock footage at least once a year, and I keep footage that shows people or private property only while I still use it for those purposes or need it by law.

People and property in my footage

I plan shoots to keep uninvolved people out of the frame, and I keep identifiable people out of my promotional work unless they've agreed. If you appear in my footage, or it shows your property, and you have a concern, email me. I'll review it and, in most cases, remove or blur it in my portfolio.

Your rights

You can ask to see the personal information I hold about you and ask me to correct it. I'll respond within 30 business days, or tell you if I need an extension the law allows.

You can also withdraw your consent to my using your information. If you do, I may not be able to provide a service, and I'll still keep records the law requires me to keep.

If you're not satisfied with my answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes

If I change how I handle personal information, I'll update this page and its effective date.